Breaking Down Classic Scam: Don't Be the Next Victim

Cryptocurrency scams are emerging as a serious threat in the digital era, and what's most concerning isn't the technical flaws—research indicates that 80% of victims consider themselves "cautious enough". As a professional cryptocurrency trading platform, CoinEx provides global users with crypto asset services and multi-factor authentication for added security, but the ultimate defense lies with each of us.

🎭 Common Scammer's Tactics

· Impersonating CoinEx customer support or staff members in group chats and reaching out to you directly.

· Sending fake emails, texts, or calls that appear to be from CoinEx.

· Creating cloned versions of the CoinEx website.

· Disseminating false information about CoinEx events or investment projects online.

· Setting up fraudulent public Wi-Fi networks to capture personal data.

🛡️ CoinEx Safety Guidelines

· Activate two-factor authentication (2FA) on your account and link it to SMS/TOTP/Passkey.

· Never disclose your account password, 2FA codes, or other confidential information to anyone.

· Identify legitimate group chats by looking for "Administrator" or "Admin" markers.

· Remember, CoinEx admins or staff members will never reach out to users unsolicited or ask for transfers.

· Be wary of anyone claiming they can help you unban your account or reset security tools, as this is likely a scam.

🔗 Learn More: Common Scam Schemes >>

P2P Trading Pitfalls: Top 10 Scams and How to Avoid Them

💰 Common Scams in P2P Trading

In cryptocurrency P2P trading, be vigilant against the following common scams:

1. Impersonating platform customer support in chat to persuade users to release coins before receiving payments.

2. Sending fake payment confirmations or falsely claiming that funds are held in escrow by CoinEx, demanding advance release of coins.

3. Asking for advance payment before accepting an order or sending their payment information without accepting the order, then refusing to accept the order after payment or waiting till the order timed out.

4. Clicking the “paid” button without actually making a payment and claiming bank delays, demanding advance release of coins.

5. Asking for your email address under false pretenses, sending fake official emails to urge quick coin release.

6. Send texts that mimic real notifications, claiming payment has been received and urging you to release coins.

7. Directing you to communicate about P2P orders on other social media, encouraging registration and deposits at illegitimate exchanges, or guiding you to trade outside the platform at high prices for USDT, resulting in financial loss if the platform disappears.

8. After obtaining your phone number, scammers may impersonate customer support from a third-party payment app, claiming payment failures or technical issues to induce you to cancel orders.

9. Two scammers might place orders with the same seller at once, exploiting the seller's trust and urging the seller to release coins without proper verification. This can lead to accidental double releases of coins, receiving only half or even a fraction of the sold asset's amount.

10. Taking advantage of the chargeback features of certain payment methods or checks that cannot be cashed, canceling the P2P orders, or recovering the initial payment after P2P transactions are completed.

🤳 CoinEx Tips for Prevention

1. Do not pay before the merchant accepts the order, as such transactions cannot be appealed.

2. Always confirm that funds have arrived on the third-party payment platform before releasing coins.

3. CoinEx official customer support will not participate in order communication in the chat window.

4. CoinEx does not escrow fiat currency and will never send emails urging you to complete P2P transactions.

5. Communication between trading parties should be limited to the P2P order chat, avoiding interactions or transactions outside the platform.

6. Use [CoinEx Official Verification Channel] to verify the authenticity of email addresses, phone numbers, and website links.

🔗 Learn More: Guidelines for Preventing Fraud and High-Risk Behaviors in P2P Trading >>

Defending Against Phishing Attacks: 3 Steps to Spot Fake Links

🎣 What is Phishing?

Phishing is a type of scam that primarily spreads and operates online. Scammers exploit human psychological weaknesses—such as instinct, curiosity, trust, and greed—by using malicious links or software that impersonate CoinEx. Their goal is to steal sensitive information, including usernames, passwords, and 2FA codes, leading to the theft of users' digital assets.

🤝 Defending Against Phishing Attacks with CoinEx

1. Stay Alert

(1) Watch for Details: Phishing messages often contain small errors, such as awkward grammar, typos, or unusual domain names. Make it a habit to hover over links to verify their legitimacy.

(2) Protect Your Personal Data: Remember, customer support will never ask for your account credentials. Never share your account information with anyone.

(3) Strengthen Your Defenses: Scammers often create a sense of urgency or anxiety to pressure you into quick action. Stay calm to avoid losing money.

2. Conduct Multiple Protection

(1) Use Updated Browsers: Always ensure you’re using the latest version of Google Chrome or Mozilla Firefox, which automatically detects high-risk or unsafe phishing sites.

(2) Install Antivirus Software: Keep your antivirus software and system updated to safeguard against threats.

(3) Verify URLs: Each time you open our official website, make sure it’s coinex.com.

3. Act Quickly to Mitigate Damage

(1) Change Passwords: If you encounter phishing emails or malware, immediately change your login password and 2FA settings. Disconnect the infected device from the internet and run a full antivirus scan.

(2) Report Issues: If your account is compromised or assets are lost, contact CoinEx official customer support immediately by submitting a ticket for assistance.

🔗 Learn More: How to Prevent Phishing Attacks >>

Trojan Virus Defense: The Last Line of Defense for Digital Assets

🦠 What are Viruses and Trojans?

Trojan viruses are malicious software hidden within legitimate programs or files. They typically masquerade as helpful applications or documents. Once activated by clicking or downloading, the Trojan can embed itself into the user's device, potentially leading to the theft of personal data, unauthorized access of the computer, data breaches, or asset theft.

💻 How to Protect Against Virus and Trojan Attacks?

1. Access the CoinEx official website (https://www.coinex.com) or download the CoinEx App from trusted channels.
2. Ensure the security of deposit and withdrawal addresses.
3. Keep your device secure to prevent asset loss.
4. Use unique passwords for your accounts. Make sure your CoinEx login password differs from those used on other applications or websites to avoid account theft and asset loss.
5. Install reputable antivirus software and enable automatic updates. Regularly update your device's operating system to avoid potential security loopholes.
6. Avoid logging into your CoinEx account with public Wi-Fi. If necessary, refrain from performing sensitive operations like logging in, withdrawing, or transferring assets. Be cautious when logging in to accounts with public or insecure devices.
7. Browse in incognito mode to prevent information tracking and block potential web viruses, enhancing cyber security.

🔗 Learn more: How to Prevent Malware >>

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